Refund policy
Cancellation & Refund Policy
At LW Training Academy, we reserve a limited number of training places on each course. Once your booking has been confirmed, your place is held exclusively for you and preparation for your training begins.
Deposits
A 50% deposit is required to secure your course booking unless otherwise stated.
Deposits are non-refundable.
Course Fees
The remaining balance must be paid no later than 7 days before your training date.
Failure to pay the balance may result in your course being cancelled and your deposit being forfeited.
Student Cancellations
If you decide to cancel your course after your booking has been confirmed, your payments are non-refundable.
This includes, but is not limited to:
- Changing your mind.
- Deciding not to attend.
- Booking training with another provider.
- Personal circumstances preventing attendance.
Course Transfers
Requests to transfer your booking to another date must be made in writing.
Transfers are entirely at the discretion of LW Training Academy and cannot be guaranteed.
Where approved, only one transfer will normally be permitted.
Non-Attendance
Failure to attend your booked course without prior agreement will be treated as a cancellation.
No refund will be issued.
E-Learning
Where e-learning has been provided, access is personal to the booked student.
Once access has been granted, this forms part of the training package and is non-refundable.
Cancellation by LW Training Academy
If LW Training Academy needs to cancel or rearrange a course, students will be offered either:
- An alternative training date, or
- A refund where appropriate.
LW Training Academy cannot be held responsible for travel costs, accommodation, loss of earnings or any other associated expenses.
Consumer Rights
Nothing in this policy affects your statutory rights under applicable consumer protection legislation.
Important
By booking this course, you confirm that you have read and agree to our Training Course Terms & Conditions and Cancellation & Refund Policy.